Return & Refund Policy | 退換貨政策

We accept returns within thirty (30) calendar days from the date of delivery. The delivery date is determined by the carrier's delivery confirmation. Returns requested after the 30-day window will not be accepted. To be eligible for a return, items must meet the conditions described in the "Eligibility Conditions" section below.

我們接受自交付日期起 三十（30）個日曆天內的退貨。交付日期以承運人的交付確認為準。超過 30 天退貨期的退貨申請將不予受理。若要符合退貨資格，商品必須滿足下方「退貨資格條件」區段所述之條件。

To be eligible for a return and refund, the following conditions must be met: (a) the item must be unopened and unused, in its original sealed packaging; (b) the item must be in the same condition as when you received it; (c) the item must include all original packaging, labels, and accessories; (d) you must provide proof of purchase (order number or receipt); and (e) the return must be initiated within the 30-day return window. Items that have been opened, partially used, or show signs of tampering will not be accepted for return.

若要符合退貨退款資格，必須滿足以下條件：(a) 商品必須未拆封且未使用，保持原始密封包裝；(b) 商品必須與您收到時的狀態相同；(c) 商品必須包含所有原始包裝、標籤和配件；(d) 您必須提供購買證明（訂單編號或收據）；及 (e) 必須在 30 天退貨期內提出退貨。已拆封、部分使用或有竄改痕跡的商品不接受退貨。

The following items are not eligible for return: (a) opened or used dietary supplements (for health and safety reasons); (b) items marked as "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase; (c) free promotional items or gifts; (d) items damaged due to customer misuse, negligence, or improper storage; and (e) items without proof of purchase from our website.

以下商品不符合退貨資格：(a) 已拆封或已使用的膳食補充品（基於健康和安全原因）；(b) 購買時標記為「最終銷售」、「清倉」或「不可退貨」的商品；(c) 免費促銷商品或贈品；(d) 因客戶誤用、疏忽或不當儲存而損壞的商品；及 (e) 無法提供本網站購買證明的商品。

To initiate a return, please follow these steps: (1) Contact our customer service team at service@puritantw.com with your order number, the item(s) you wish to return, and the reason for the return; (2) Our team will review your request and, if approved, provide you with return instructions and a return authorization number; (3) Pack the item(s) securely in the original packaging (if possible) and include the return authorization number; (4) Ship the item(s) to the return address provided. Please do not return items without prior authorization. Unauthorized returns may be refused or returned to sender at the customer's expense.

若要辦理退貨，請按以下步驟操作：(1) 透過 service@puritantw.com 聯繫我們的客服團隊，提供您的訂單編號、欲退回的商品及退貨原因；(2) 我們的團隊將審核您的請求，如獲批准，將提供退貨說明和退貨授權編號；(3) 將商品以原始包裝（如可能）妥善包裝，並附上退貨授權編號；(4) 將商品寄至提供的退貨地址。請勿在未獲事先授權的情況下退回商品。未經授權的退貨可能被拒收或以客戶費用退回寄件人。

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method for all returns, as we cannot be responsible for items lost in transit during the return process. The original shipping fee paid at the time of purchase is non-refundable, except in cases where the return is due to our error.

退貨運費由客戶承擔，除非退貨是因為我們的錯誤（例如寄錯商品、商品瑕疵）。我們建議所有退貨使用可追蹤的配送方式，因為我們無法對退貨過程中運送途中遺失的物品負責。購買時支付的原始運費不予退還，但因我們的錯誤而退貨的情況除外。

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please note: (a) the refund amount will be the purchase price of the returned item(s), minus any applicable restocking fees; (b) original shipping fees are non-refundable (unless the return is due to our error); (c) the time for the refund to appear in your account may vary depending on your bank or card issuer; and (d) any rewards points earned on the original purchase may be deducted from your points balance.

一旦我們收到並檢查您的退貨，我們將通知您退款的批准或拒絕。如獲批准，您的退款將在 5-10 個工作天內處理至原始付款方式。請注意：(a) 退款金額為退回商品的購買價格，減去任何適用的重新上架費；(b) 原始運費不予退還（除非退貨是因為我們的錯誤）；(c) 退款在您的帳戶中顯示的時間可能因您的銀行或發卡機構而異；及 (d) 原始購買獲得的任何獎勵點數可能從您的點數餘額中扣除。

If you receive a damaged or defective item, please contact us within 48 hours of delivery at service@puritantw.com with: (a) your order number; (b) a description of the damage or defect; and (c) clear photographs of the damaged item and packaging. We will review your claim and, if approved, offer a replacement or full refund including original shipping fees. In some cases, we may not require you to return the damaged item. Failure to report damage within 48 hours may affect your eligibility for a replacement or refund.

若您收到損壞或瑕疵商品，請在交付後 48 小時內透過 service@puritantw.com 聯繫我們，並提供：(a) 您的訂單編號；(b) 損壞或瑕疵描述；及 (c) 損壞商品和包裝的清晰照片。我們將審核您的申訴，如獲批准，將提供替換品或全額退款（包含原始運費）。在某些情況下，我們可能不需要您退回損壞的商品。未在 48 小時內報告損壞可能影響您獲得替換品或退款的資格。

For questions about returns and refunds, please contact us at: Email: service@puritantw.com

如有退換貨退款相關問題，請透過以下方式聯繫我們：電子郵件：service@puritantw.com